Ellijay Custom Homes

Accessibility Statement

We Are Here to Help You

If you have trouble using any part of our website, please let us know. We are here to help!

We want to make sure you get the information you need. We are happy to talk on the phone, send an email, or find another way that is easy for you.

Ways to reach us:

Call us: 770-778-2997

Write to us: Click here to send us a message through our website

Email us: ellijaycustomhomes (at) gmail (dot) com
(To send an email, please use the @ symbol and a . period in the address above)

Use the Icon: Click the blue "person" icon at the top of the screen. This tool lets you change how the website looks (like making the text bigger or changing the colors).

Response Time: We aim to respond to accessibility inquiries within 2 business days.

Here Are Answers To Some Questions You Might Have:

Question: What if I can't use the testimonial slider?
Answer: We are aware that the "dot" navigation isn't yet perfect for screen readers. If you have trouble, please call us at 770-778-2997. We would love to share our client success stories with you personally.


Question: Why are some titles out of order?
Answer: Our website builder sometimes sets title levels automatically. We are currently manually updating these to make sure they follow a logical order for everyone.

Accessibility Conformance Report (ACR)
EllijayCustomHomes.com 

1. Our Commitment
Ellijay Custom Homes, LLC is committed to ensuring digital accessibility for people with disabilities who access our website, EllijayCustomHomes.com. We are continually improving the user experience and applying the relevant accessibility standards to ensure everyone has equal access to our custom home-building services.

2. Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. EllijayCustomHomes.com is currently "Partially Conformant" with WCAG 2.1 level AA.

"Partially conformant" means that while the vast majority of our site is accessible, some parts of the content do not yet fully conform to the strictest accessibility standards due to technical platform limitations.

3. Known Limitations & Remediation Plan
Despite our best efforts to ensure accessibility of the EllijayCustomHomes.com website, there may be some limitations. Our site is built on the Durable platform, and while we work closely with our providers to ensure compliance, some third-party elements or legacy content may occasionally fall short of our goals.

While we work toward full accessibility, we have identified areas for improvement and have provided the following disclosure of known issues. Below is our active plan for resolving these items, along with immediate workarounds to ensure no user is denied service:

Slider Navigation Dots: Some navigation elements on our image sliders do not yet have text labels for screen readers.
Immediate Assistance: If you cannot use the slider, please call 770-778-2997. We will happily share our client stories and testimonials with you over the phone.

Heading Hierarchy: Some page titles may jump heading levels (for example, from an H1 to an H3) due to platform code.
Immediate Assistance: We are in the process of manually auditing and updating these titles one by one to make sure the site is easy to navigate.

Visual Contrast: Some text colors on background images may be difficult for some users to see clearly.
Immediate Assistance: Please call us at 770-778-2997 for direct assistance with any information you cannot see clearly.

4. Technical Specifications
Accessibility of the EllijayCustomHomes.com website relies on the following technologies to work with the particular combination of web browsers and any assistive technologies or plugins installed on your computer:

  • HTML / CSS / JavaScript
  • WAVE & Lighthouse (Manual Audit Tools)

6. Active Compliance & Documentation
Ellijay Custom Homes, LLC is committed to transparency and the active maintenance of our digital accessibility standards. Rather than a "set and forget" approach, we actively manage our site to ensure it remains welcoming to all. To document these efforts, we maintain a formal Good Faith Log which includes:

  • Audit History: A permanent record of regular accessibility scans and manual reviews.
  • Visual Verification: Screenshots and data from industry-standard tools (WAVE and Lighthouse) showing our active accessibility interface and successful contrast checks.
  • Active Remediation: Detailed documentation of specific actions taken to improve site structure and remove barriers.

Our accessibility standards are reviewed regularly to ensure our site remains a helpful resource for every member of our community.

This statement and the associated Good Faith Log were last updated on March 1, 2026